Receptionist
303-857-5074

Hours
Monday – Friday, 8:30am-5:00pm

Receptionist
303-986-4197

Hours
Monday – Friday, 8:30am-5:00pm

Frequently Asked Questions

Frequently Asked Questions About Therapy in Denver

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For more than 27 years, we’ve helped thousands of Coloradans find the right therapist and begin their mental health journey with highly-rated providers actively accepting new patients.

You can schedule in-person sessions at convenient offices across Denver or meet online from anywhere in Colorado through secure telehealth therapy. Whether you prefer to use our self-scheduling tool or speak with our friendly scheduling team, we’ll do our best to connect you with a therapist who meets your needs.

We work with most major insurance plans in the Greater Denver Area and are here to help you access care.

Use the FAQ sections below to learn:

  • How Westside Behavioral Care works
  • The services offered
  • How your insurance coverage applies
  • The easy ways to book your first therapy session
  • If online therapy is a good option for you
  • And more!

Below, you’ll find answers to the most common questions about starting therapy, insurance coverage, and our services.

Westside Behavioral Care is a leading provider of mental health services in the Denver Metro area, offering one of Colorado’s largest networks of licensed therapists. We specialize in connecting individuals, couples, children, and families with experienced providers through both in-person and secure telehealth appointments.

Westside providers treat a wide range of concerns, including anxiety, depression, trauma, relationship issues, and stress management. With conveniently located offices and flexible online scheduling, we make it easy to access care close to home or from the comfort of yours. We proudly accept Aetna, Anthem/BCBS, Cigna/Evernorth, Humana, Kaiser Permanente, Medicare, Optum/United, and more.

As a trusted mental health partner, Westside ensures that care is not only accessible, but also affordable and personalized. Whether you’re just starting your therapy journey or returning to care, our intake team is ready to help match you with the right provider today.

Westside Behavioral Care offers one of Colorado’s largest networks of licensed mental health providers, including LPCs, LCSWs, LMFTs, psychologists (PsyD/PhDs), and psychiatric nurse practitioners (PMHNPs). Established in 1998, our mission has always been to make therapy more accessible by simplifying the appointment scheduling process and removing common barriers to care.

Today, our 300+ providers serve thousands of patients each year, offering compassionate, evidence-based counseling for anxiety, depression, trauma, grief, relationship challenges, and more. With flexible in-person availability throughout Metro Denver and secure telehealth sessions across all of Colorado, we provide convenient access to care when and where it’s needed most. Unlike national teletherapy platforms, our providers live and work in your local communities, allowing for more personalized, locally-informed treatment. We also support you from the start, matching you with a provider who fits your clinical needs, preferences, and schedule.

Westside Behavioral Care offers access to a large network of licensed mental health providers in Colorado, serving the Denver metro area and surrounding cities such as Aurora, Centennial, Lakewood, and Wheat Ridge through in-person and telehealth appointments. Our network includes Licensed Professional Counselors (LPCs), Licensed Clinical Social Workers (LCSWs), Licensed Marriage and Family Therapists (LMFTs), Psychologists (PsyD/PhD), and Psychiatric Mental Health Nurse Practitioners (PMHNPs) who offer medication management.

Many of our providers have advanced training in evidence-based therapies for anxiety, depression, trauma, grief, relationship issues, and child and adolescent mental health. We prioritize personalized care by matching each patient with a provider based on their clinical needs, insurance plan (including Aetna, Anthem/BCBS, Cigna/Evernorth, Humana, Kaiser Permanente, Medicare, Optum/United), preferred visit type (in-person or virtual), and availability. Whether you’re seeking individual therapy, couples counseling, family therapy, or psychiatric services, our diverse team ensures that you receive care from a provider who best fits your situation and goals.

Westside Behavioral Care offers therapy services at a wide range of conveniently located offices throughout the Greater Denver area, with additional access to care available virtually across all of Colorado. Our providers’ offices are located in many major cities and suburban communities, including Aurora, Denver, Lakewood, Littleton, Highlands Ranch, Boulder, and Broomfield, among others. Each location offers licensed, experienced therapists who provide personalized, evidence-based care for individuals, couples, and families.

We offer both in-person appointments and HIPAA-compliant telehealth sessions, giving you flexibility to receive mental health support in a way that works best for you. To find a nearby therapist, use our online scheduling tool or call us at 303-986-4197, and our team will help you choose the right provider and location based on your needs, schedule, and insurance coverage.

We make it easy to contact us: you can call our main number at 303-986-4197, email us at info@westsidebehavioral.com, or fill out one of the many contact forms on our website.

Westside Behavioral Care offers a wide range of evidence-based therapy services for individuals, couples, families, and children across the Denver Metro area and throughout Colorado. Our licensed providers offer individual therapy for concerns such as anxiety, depression, trauma, grief, stress, and life transitions, as well as couples counseling, marriage therapy, and family therapy to improve communication and relationships. You can find our full specialties list here.

We also provide child, adolescent, and young adult therapy, which is critical for these age ranges that often struggle to access care.

Whether you’re seeking short-term support or long-term mental health care, our network of 350+ licensed providers allows us to match you with a therapist who specializes in your unique needs. Services are available in person at locations across Metro Denver and virtually to patients anywhere in Colorado, and most are covered by major insurance plans.

Yes, Westside Behavioral Care offers specialized therapy for children, preteens, and adolescents through both in-person sessions across the Denver Metro area and virtual appointments available statewide. Our licensed child and teen therapists are experienced in treating a wide range of concerns including anxiety, ADHD, behavioral challenges, emotional regulation, school-related stress, trauma, and family transitions.

Our providers take a developmentally informed and family-centered approach, often working closely with parents and caregivers to create customized care plans that support long-term emotional growth and resilience. Whether your child needs individual therapy, family therapy, or support for behavioral or academic difficulties, our network includes therapists who specialize in pediatric mental health.

Westside’s child-focused providers are in-network with Aetna, Anthem/BCBS, Cigna/Evernorth, Humana, Kaiser Permanente, Medicare, Optum/United, and more. Our team will gladly guide you through the next steps to start care.

Yes, we offer family therapy to support healing in relationships and provide community-based solutions to shared challenges. Family therapy helps address communication issues, parenting difficulties, and unresolved conflicts in a safe and structured environment. This approach allows individuals to connect, learn how to offer support, and develop valuable coping strategies.

Yes, some Westside Behavioral Care providers are multilingual and offer care in American Sign Language (ASL), French, German, Hebrew, Mandarin, Russian, and Spanish. These providers are in high demand, so don’t hesitate to schedule an appointment if an appointment works with your schedule.

Dial 911 if you or someone you know needs immediate support.

Westside Behavioral Care providers are not emergency crisis responders, but some therapists offer services for those who can wait at least 24 to 48 hours for an appointment.

We created a list of Mental Health Crisis and Emergency Resources including healthcare facilities and organizations that provide crisis and outpatient mental health care. We recommend reaching out to the organizations on the crisis resources page for urgent support.

Yes. Westside Behavioral Care accepts insurance from many major providers, including Aetna, Anthem/BCBS, Cigna/Evernorth, Humana, Kaiser Permanente, Medicare, Optum/United, and more. Our large network of licensed therapists offers individual, couples, family, and child therapy, making it easier to find care that fits your needs. Coverage varies depending on your specific plan, some sessions may be fully covered, while others may require a co-pay or deductible.

If you’d like to verify your benefits before your session, you can call your insurance company directly and ask about “outpatient mental health benefits with in-network contracted providers” to learn your copay amount and any session limits. If asked, you can let the support rep know that you plan to be seen for CPT Code 90791 (initial psychiatric diagnostic evaluation) and 90837 (53+ minute psychotherapy session).

 

Yes, we have various providers who accept Medicare.

At this time, unfortunately, we are unable to accept Medicaid.

Booking a therapy appointment through Westside Behavioral Care is quick and hassle-free. Simply visit our Schedule Appointment page and use our intuitive search tool to find a provider near you. You can also call our team at 303-986-4197, and we will help you match with a licensed therapist who fits your needs.

Our goal is to get you into care quickly, often within just a few days. Whether you’re looking for in-person or virtual appointments, we’re ready to help you get started with the right in-network support.

We also created a detailed guide to Finding a Therapist in Denver Who Accepts Your Insurance if you’d like detailed information.

The cost of therapy depends on your specific insurance plan and coverage. Many clients pay only a small copay per session, while others may have their therapy fully covered with no out-of-pocket cost. Clients with high deductible plans may need to meet their deductible before their insurance begins to pay for their therapy sessions. Please reach out to your insurance to verify your specific benefits.

Understanding health insurance terms is key to avoiding surprises in your billing.

A copay (short for copayment) is a fixed amount you pay per visit for a covered health care service, such as a therapy session. Copays are a flat fee, usually ranging from $5–$50 depending on your plan. The copay amount is set by your insurance company and can vary depending on your plan and the type of visit (in-person vs online).

A deductible is the amount you pay out of pocket for covered health care services before your insurance plan begins to share the cost. Once you meet your deductible, your insurance typically starts paying a portion of your care, while you continue to pay a copay or coinsurance percentage, until you meet your maximum-out-of-pocket for the year.

Coinsurance refers to the percentage of the cost of a covered health care service that you pay after meeting your deductible. Unlike a copay, which is a fixed dollar amount, coinsurance is a shared cost between you and your insurance company and is likely to vary by provider, visit type, and service.

  • Typical Coverage
    • Aetna typically covers individual therapy, family therapy, and psychiatric services with copays ranging from $10-$50 per session depending on your specific plan. Most Aetna plans require no referral for outpatient mental health services.
  • Verifying In-Network Status
    • Visit Aetna’s provider directory at www.aetna.com
    • Click “Find care”
    • Log in with your Aetna account
    • Enter your location (city or zip)
    • Enter the specific therapist’s name you’d like to see or “Westside Behavioral Care”
    • Browse the provider’s profile for additional details
    • You can also call the member services number on your insurance card and ask if the provider you’d like to see appears as a contracted or in-network provider
  • Scheduling

  • Typical Coverage
    • Anthem/BCBS Colorado plans generally cover mental health therapy with copays between $15-$40 per session. Many plans include both in-person and telehealth coverage with no authorization required for outpatient therapy.
  • Verifying In-Network Status
    • Use Anthem’s “Find Care” tool at www.anthem.com/find-care
    • Log in with you Anthem/BCBS account
    • Enter your location (city or zip)
    • Select “Behavioral Health”
    • Enter the specific therapist’s name you’d like to see or “Westside Behavioral Care”
    • Browse the provider’s profile for additional details
    • You can also call the member services number on your insurance card and ask if the provider you’d like to see appears as a contracted or in-network provider
  • Scheduling

  • Typical Coverage
    • Cigna/Evernorth plans typically cover therapy sessions with copays ranging from $10-$45 with in-network providers. Most plans allow 20+ sessions per year for outpatient mental health services.
  • Verifying In-Network Status
    • Log into myCigna.com or the Cigna mobile app
    • Select the “Find Care & Costs” tool
    • Enter the specific therapist’s name you’d like to see or “Westside Behavioral Care”
    • Browse the provider’s profile for additional details
    • You can also call the member services number on your insurance card and ask if the provider you’d like to see appears as a contracted or in-network provider
  • Scheduling

  • Typical Coverage
    • Kaiser Permanente Colorado members have access to mental health services with copays typically between $10-$30 per therapy session. Kaiser operates somewhat differently as an integrated system, but nearly all Westside therapists are contracted with Kaiser and can see Kaiser members.
  • Verifying In-Network Status
    • Visit https://healthy.kaiserpermanente.org/colorado/front-door
    • Select “Doctors & Locations”
    • Select your Kaiser plan type
    • Select “Doctors”
    • Enter your location (city or zip)
    • Enter the specific therapist’s name you’d like to see
    • Browse the provider’s profile for additional details
    • You can also call the member services number on your insurance card and ask if the provider you’d like to see appears as a contracted or in-network provider
  • Scheduling

  • Typical Coverage
    • Medicare Part B covers outpatient mental health services including therapy and counseling. Traditional Medicare covers 80% of the Medicare-approved amount after you meet your yearly deductible. If you have a Medicare Supplement or Medicare Advantage plan, your coverage may differ.
  • Verifying In-Network Status
    • Visit https://www.medicare.gov/care-compare
    • Select “Doctors & clinicians”
    • Enter your location (city or zip)
    • Enter the specific therapist’s name you’d like to see or “Westside Behavioral Care”
    • Browse the provider’s profile for additional details
    • Alternatively, you may call 1-800-MEDICARE (1-800-633-4227) and ask if the provider you’d like to see appears as a contracted or in-network provider
    • For Medicare Advantage plans, check your plan’s specific provider directory online or call the number on your member card
  • Scheduling

  • Typical Coverage
    • Optum and United Healthcare plans typically cover individual and family therapy with copays ranging from $15-$50 per session. Most plans include robust mental health benefits under behavioral health coverage through Optum.
  • Verifying In-Network Status
    • Visit myuhc.com or the UnitedHealthcare app
    • Select the “Find a Provider” tool
    • Select “Behavioral Health Directory”
    • Select your Optum/United plan type
    • Enter the specific therapist’s name you’d like to see or “Westside Behavioral Care”
    • Browse the provider’s profile for additional details
    • You can also call the member services number on your insurance card and ask if the provider you’d like to see appears as a contracted or in-network provider
  • Scheduling

Westside accepts many insurance plans beyond those listed above. If you don’t see your insurance mentioned, don’t assume you’re not covered. You can browse our full list of accepted insurers or contact our receptionists at 303-986-4197 to ask about your specific plan. Our team stays updated on insurance contracts and can quickly tell you whether we accept your coverage.

Of course! Our website is optimized for clients who would like to use their insurance coverage, but we also offer private-pay options. We’ll work with you to find a therapist who fits your budget and clinical needs regardless of your insurance coverage. Our goal is to help you access high-quality mental health care in Denver and across Colorado.

Of course! Many therapists, including those at Westside Behavioral Care, offer secure telehealth sessions that are HIPAA-compliant and use encrypted video platforms to protect your privacy. Online therapy has been shown to be just as effective as in-person visits for many conditions, giving clients access to professional support for issues like anxiety, depression, and stress management. It’s a flexible, convenient, and confidential way to get the care you need.

Telehealth is a safe and effective way to receive care. Westside Behavioral Care’s providers use fully HIPAA-compliant, secure, and encrypted video platforms to ensure confidentiality and protect your personal information. For many people, telehealth offers the same quality of care as in-person visits, with the added convenience of attending from home. If your provider ever feels that in-person care would be more appropriate, they will discuss that with you.

All virtual therapy sessions meet the same professional, clinical, and ethical standards as in-person visits, and our therapists are experienced with their online platforms to ensure they can meet your needs. Whether you’re struggling with self-esteem, stress, anxiety, or depression, our virtual therapy model allows you to access high-quality mental health support from the comfort and privacy of your home or anywhere else in Colorado. With evening and daytime appointments available, secure online therapy has become a convenient, effective, and trusted option for thousands of Coloradans seeking emotional support and long-term mental wellness.

Most major insurers, including Aetna, Anthem/BCBS, Cigna/Evernorth, Humana, Kaiser Permanente, Medicare, and Optum/United, offer coverage for virtual or telehealth mental health services. Coverage varies by plan and depends on changing local, state, and federal legislation.

It depends on your insurance. Some plans may require the first session to occur in person, while others require periodic in-person sessions. At this time, most plans allow for all sessions to be virtual.

Most therapists are comfortable with all sessions being held virtually, and many exclusively provide online sessions for the convenience and flexibility it offers. However, there may be times when your provider recommends an in-person visit. For example, certain assessments or treatments are best done face-to-face. Your care team will work with you to determine what’s most appropriate for your needs.

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